Customer Loyalty Specialist - Build Lasting Relationships in Bali

Join Radikari as our Customer Loyalty Specialist and become the driving force behind our customer retention and satisfaction in Bali’s vibrant hospitality and service industry. In this dynamic role, you’ll play a pivotal part in nurturing long-term customer relationships, ensuring our guests return and recommend us to others. Based in Bali, you’ll work closely with our team to implement loyalty programs, gather customer feedback, and create memorable experiences that keep our customers coming back.

Radikari is a rapidly growing company with a strong reputation in the hospitality sector. We are committed to providing exceptional service and creating lasting connections with our customers. As our Customer Loyalty Specialist, you’ll have the opportunity to make a real impact on our business, helping us build a loyal customer base and drive sustainable growth.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer loyalty programs to enhance customer retention and satisfaction.
• Analyze customer data to identify trends and opportunities for improving customer experiences.
• Conduct surveys and gather feedback to understand customer needs and preferences.
• Create and manage loyalty campaigns, including promotions, discounts, and exclusive offers.
• Collaborate with the sales and marketing teams to align loyalty initiatives with business goals.
• Monitor and evaluate the effectiveness of loyalty programs, making data-driven recommendations for improvement.
• Build and maintain strong relationships with key customers and stakeholders.
• Stay updated with industry trends and best practices in customer loyalty and satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer loyalty, relationship management, or a similar role in the hospitality or service industry.
• Proficient in using customer relationship management (CRM) tools such as Salesforce or HubSpot.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Fluent in English and Bahasa Indonesia.
• Previous experience working in Bali or another tropical destination is a plus.
• Certification in customer service or loyalty program management is a plus.

🛠️ Keahlian

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