E-Commerce Customer Complaint & VIP Operations Specialist

Join J&T Cargo, a leading logistics and e-commerce solutions provider, as an E-Commerce Customer Complaint & VIP Operations Specialist. In this dynamic role, you will serve as the bridge between our valued e-commerce clients and internal operations, ensuring seamless and efficient resolution of customer issues. Based in Jakarta Utara, this position offers a unique opportunity to contribute to the growth of one of Indonesia's most innovative logistics companies.

As an E-Commerce Customer Complaint & VIP Operations Specialist, you will handle a diverse range of customer complaints, from minor issues to complex disputes. You will leverage your excellent communication skills to gather detailed information, assess the severity of the problem, and implement effective solutions. Additionally, you will manage VIP customer accounts, ensuring their needs are met with the highest level of service.

This role is ideal for a proactive and detail-oriented professional with a background in customer service, logistics, or a related field. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity at J&T Cargo.

📋 Tanggung Jawab Pekerjaan

• Handle and resolve customer complaints efficiently, ensuring customer satisfaction.
• Manage VIP customer accounts, providing personalized service and support.
• Coordinate with internal teams, including operations, finance, and customer service, to ensure timely resolution of issues.
• Leverage CRM systems such as Salesforce or HubSpot to track and manage customer interactions.
• Analyze customer feedback and complaints to identify trends and areas for improvement.
• Provide regular reports on customer satisfaction metrics and complaint resolution times.
• Train and mentor junior staff on customer service best practices.
• Stay updated with industry trends and best practices in customer service and logistics.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service, Logistics, or a related field.
• Minimum 3 years of experience in customer service, customer complaint handling, or a similar role in the logistics or e-commerce industry.
• Proven track record of resolving customer complaints and improving customer satisfaction.
• Excellent communication and interpersonal skills, with the ability to handle difficult customers.
• Strong organizational skills and the ability to manage multiple tasks and priorities.
• Familiarity with CRM systems such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

Lowongan Terkait